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Investigation of key performance indicators for performance management of the manufacturing industry in the era of the COVID-19 pandemic

Sajneen Akter Munmun, Md. Abdul Moktadir Orcid Logo, Sunil Tiwari Orcid Logo, Mohammad Abedin, Charbel Jose Chiappetta Jabbour

Annals of Operations Research

Swansea University Author: Mohammad Abedin

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DOI (Published version): 10.1007/s10479-023-05717-4

Abstract

The execution of constructive Key Performance Indicators (KPIs) is a critical tool for the Performance Management (PM) of the manufacturing industry to regulate operations. The companies rely on the PM strategies grounded on conventional KPIs assessment to achieve sustainability although the current...

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Published in: Annals of Operations Research
ISSN: 0254-5330 1572-9338
Published: Springer Science and Business Media LLC 2023
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URI: https://cronfa.swan.ac.uk/Record/cronfa65274
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The companies rely on the PM strategies grounded on conventional KPIs assessment to achieve sustainability although the current dynamic manufacturing environment is undergoing complexities. The KPIs used in the past for PM are not mutually dependent, as they have not been adequately measured and updated to address emergency situations like the COVID-19 pandemic, particularly for the Leather Products Industry (LPI). Monitoring of plentiful KPIs is inconceivable and literature is also not available. Realizing these gaps, this study accumulates suggestions from a wide-ranging context of 25 experts’ feedback. Initially, a set of KPI was identified through literature review and experts survey. Later, employing a Pareto analysis, 15 KPIs were identified from 48 KPIs. Then the finalized KPIs investigated utilizing linguistic Z-digits and Decision-Making Trial and Evaluation Laboratory (DEMATEL) to find the “Cause-Effect” relationship. An industrial chronology is conferred to demonstrate the potency and functionality of the suggested method. The upshot signifies the “Target fulfillment within the delivery time during COVID-19” as the most important KPI for the studied case. 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spelling v2 65274 2023-12-13 Investigation of key performance indicators for performance management of the manufacturing industry in the era of the COVID-19 pandemic 4ed8c020eae0c9bec4f5d9495d86d415 Mohammad Abedin Mohammad Abedin true false 2023-12-13 CBAE The execution of constructive Key Performance Indicators (KPIs) is a critical tool for the Performance Management (PM) of the manufacturing industry to regulate operations. The companies rely on the PM strategies grounded on conventional KPIs assessment to achieve sustainability although the current dynamic manufacturing environment is undergoing complexities. The KPIs used in the past for PM are not mutually dependent, as they have not been adequately measured and updated to address emergency situations like the COVID-19 pandemic, particularly for the Leather Products Industry (LPI). Monitoring of plentiful KPIs is inconceivable and literature is also not available. Realizing these gaps, this study accumulates suggestions from a wide-ranging context of 25 experts’ feedback. Initially, a set of KPI was identified through literature review and experts survey. Later, employing a Pareto analysis, 15 KPIs were identified from 48 KPIs. Then the finalized KPIs investigated utilizing linguistic Z-digits and Decision-Making Trial and Evaluation Laboratory (DEMATEL) to find the “Cause-Effect” relationship. An industrial chronology is conferred to demonstrate the potency and functionality of the suggested method. The upshot signifies the “Target fulfillment within the delivery time during COVID-19” as the most important KPI for the studied case. The outcomes will assist the LPI managers to dictate crucial KPIs suitably and flourish the PM in attaining the goals and objectives. Journal Article Annals of Operations Research 0 Springer Science and Business Media LLC 0254-5330 1572-9338 Key performance indicators · COVID-19 · Performance management · Leatherproducts industry · Manufacturing · DEMATEL · Linguistic Z-digit 11 12 2023 2023-12-11 10.1007/s10479-023-05717-4 COLLEGE NANME Management School COLLEGE CODE CBAE Swansea University SU Library paid the OA fee (TA Institutional Deal) The authors would like to acknowledge the leather products industry stakeholders who helped during data collection. 2024-10-03T14:50:15.6673470 2023-12-13T20:28:59.2434200 Faculty of Humanities and Social Sciences School of Management - Accounting and Finance Sajneen Akter Munmun 1 Md. Abdul Moktadir 0000-0003-1852-7815 2 Sunil Tiwari 0000-0002-0499-2794 3 Mohammad Abedin 4 Charbel Jose Chiappetta Jabbour 5 65274__29927__c18385e8c72e4c628a7bc545b6ce42db.pdf 65274.VOR.pdf 2024-04-04T17:59:17.0430103 Output 2724361 application/pdf Version of Record true This article is licensed under a Creative Commons Attribution 4.0 International License, which permits use, sharing, adaptation, distribution and reproduction in any medium or format, as long as you give appropriate credit to the original author(s) and the source, provide a link to the Creative Commons licence, and indicate if changes were made. true eng http://creativecommons.org/licenses/by/4.0/
title Investigation of key performance indicators for performance management of the manufacturing industry in the era of the COVID-19 pandemic
spellingShingle Investigation of key performance indicators for performance management of the manufacturing industry in the era of the COVID-19 pandemic
Mohammad Abedin
title_short Investigation of key performance indicators for performance management of the manufacturing industry in the era of the COVID-19 pandemic
title_full Investigation of key performance indicators for performance management of the manufacturing industry in the era of the COVID-19 pandemic
title_fullStr Investigation of key performance indicators for performance management of the manufacturing industry in the era of the COVID-19 pandemic
title_full_unstemmed Investigation of key performance indicators for performance management of the manufacturing industry in the era of the COVID-19 pandemic
title_sort Investigation of key performance indicators for performance management of the manufacturing industry in the era of the COVID-19 pandemic
author_id_str_mv 4ed8c020eae0c9bec4f5d9495d86d415
author_id_fullname_str_mv 4ed8c020eae0c9bec4f5d9495d86d415_***_Mohammad Abedin
author Mohammad Abedin
author2 Sajneen Akter Munmun
Md. Abdul Moktadir
Sunil Tiwari
Mohammad Abedin
Charbel Jose Chiappetta Jabbour
format Journal article
container_title Annals of Operations Research
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publishDate 2023
institution Swansea University
issn 0254-5330
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doi_str_mv 10.1007/s10479-023-05717-4
publisher Springer Science and Business Media LLC
college_str Faculty of Humanities and Social Sciences
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hierarchy_top_title Faculty of Humanities and Social Sciences
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department_str School of Management - Accounting and Finance{{{_:::_}}}Faculty of Humanities and Social Sciences{{{_:::_}}}School of Management - Accounting and Finance
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description The execution of constructive Key Performance Indicators (KPIs) is a critical tool for the Performance Management (PM) of the manufacturing industry to regulate operations. The companies rely on the PM strategies grounded on conventional KPIs assessment to achieve sustainability although the current dynamic manufacturing environment is undergoing complexities. The KPIs used in the past for PM are not mutually dependent, as they have not been adequately measured and updated to address emergency situations like the COVID-19 pandemic, particularly for the Leather Products Industry (LPI). Monitoring of plentiful KPIs is inconceivable and literature is also not available. Realizing these gaps, this study accumulates suggestions from a wide-ranging context of 25 experts’ feedback. Initially, a set of KPI was identified through literature review and experts survey. Later, employing a Pareto analysis, 15 KPIs were identified from 48 KPIs. Then the finalized KPIs investigated utilizing linguistic Z-digits and Decision-Making Trial and Evaluation Laboratory (DEMATEL) to find the “Cause-Effect” relationship. An industrial chronology is conferred to demonstrate the potency and functionality of the suggested method. The upshot signifies the “Target fulfillment within the delivery time during COVID-19” as the most important KPI for the studied case. The outcomes will assist the LPI managers to dictate crucial KPIs suitably and flourish the PM in attaining the goals and objectives.
published_date 2023-12-11T14:50:14Z
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