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Disruptive change within financial technology: A methodological analysis of digital transformation challenges

Laurie Hughes Orcid Logo, Jonathan JM Seddon Orcid Logo, Yogesh Dwivedi

Journal of Information Technology, Volume: 39, Issue: 4, Pages: 756 - 783

Swansea University Author: Yogesh Dwivedi

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DOI (Published version): 10.1177/02683962231219512

Abstract

The digital transformation of the FinTech industry has revealed a plethora of significant challenges for industry decision makers and wider stakeholder groups as organisations contend with the onset of new regulatory frameworks, legacy systems, flexible business models and alignment with corporate s...

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Published in: Journal of Information Technology
ISSN: 0268-3962 1466-4437
Published: SAGE Publications 2024
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URI: https://cronfa.swan.ac.uk/Record/cronfa65098
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spelling 2025-02-20T13:51:14.1975208 v2 65098 2023-11-25 Disruptive change within financial technology: A methodological analysis of digital transformation challenges d154596e71b99ad1285563c8fdd373d7 Yogesh Dwivedi Yogesh Dwivedi true false 2023-11-25 The digital transformation of the FinTech industry has revealed a plethora of significant challenges for industry decision makers and wider stakeholder groups as organisations contend with the onset of new regulatory frameworks, legacy systems, flexible business models and alignment with corporate social responsibility practice. The reshaping of organisations and drive to greater levels of decentralisation and employee centric practice, presents a cultural shift for the sector, with implications for the success and resulting benefits of change across the industry. This study aims to develop novel insight to the ‘lived in’ impact of digital transformation within the FinTech industry from a factor interdependency perspective. This research adopts a mixed methods approach incorporating Interpretive Structural Modelling, Analytical Hierarchy Process and interviews with expert participants, to offer a unique perspective on the challenges and unintended consequences of industry level technological change. The findings highlight the high levels of interdependency and priority for challenges related to the investment in products and infrastructure for new markets, criticality of stakeholder support and development of a digital mindset for the adoption of new technologies. Journal Article Journal of Information Technology 39 4 756 783 SAGE Publications 0268-3962 1466-4437 Financial technology, digital transformation, interpretive structural modelling, analytical hierarchy process 1 12 2024 2024-12-01 10.1177/02683962231219512 COLLEGE NANME COLLEGE CODE Swansea University Another institution paid the OA fee 2025-02-20T13:51:14.1975208 2023-11-25T14:19:26.5971007 Faculty of Humanities and Social Sciences School of Management - Business Management Laurie Hughes 0000-0002-0956-0608 1 Jonathan JM Seddon 0000-0001-5689-9471 2 Yogesh Dwivedi 3 65098__29292__47c2411136af42d1a648f4841a234a31.pdf 65098.VOR.pdf 2023-12-19T15:02:49.7681248 Output 2710825 application/pdf Version of Record true Distributed under the terms of a Creative Commons Attribution 4.0 International License (CC BY 4.0). true eng https://creativecommons.org/licenses/by/4.0/
title Disruptive change within financial technology: A methodological analysis of digital transformation challenges
spellingShingle Disruptive change within financial technology: A methodological analysis of digital transformation challenges
Yogesh Dwivedi
title_short Disruptive change within financial technology: A methodological analysis of digital transformation challenges
title_full Disruptive change within financial technology: A methodological analysis of digital transformation challenges
title_fullStr Disruptive change within financial technology: A methodological analysis of digital transformation challenges
title_full_unstemmed Disruptive change within financial technology: A methodological analysis of digital transformation challenges
title_sort Disruptive change within financial technology: A methodological analysis of digital transformation challenges
author_id_str_mv d154596e71b99ad1285563c8fdd373d7
author_id_fullname_str_mv d154596e71b99ad1285563c8fdd373d7_***_Yogesh Dwivedi
author Yogesh Dwivedi
author2 Laurie Hughes
Jonathan JM Seddon
Yogesh Dwivedi
format Journal article
container_title Journal of Information Technology
container_volume 39
container_issue 4
container_start_page 756
publishDate 2024
institution Swansea University
issn 0268-3962
1466-4437
doi_str_mv 10.1177/02683962231219512
publisher SAGE Publications
college_str Faculty of Humanities and Social Sciences
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hierarchy_top_id facultyofhumanitiesandsocialsciences
hierarchy_top_title Faculty of Humanities and Social Sciences
hierarchy_parent_id facultyofhumanitiesandsocialsciences
hierarchy_parent_title Faculty of Humanities and Social Sciences
department_str School of Management - Business Management{{{_:::_}}}Faculty of Humanities and Social Sciences{{{_:::_}}}School of Management - Business Management
document_store_str 1
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description The digital transformation of the FinTech industry has revealed a plethora of significant challenges for industry decision makers and wider stakeholder groups as organisations contend with the onset of new regulatory frameworks, legacy systems, flexible business models and alignment with corporate social responsibility practice. The reshaping of organisations and drive to greater levels of decentralisation and employee centric practice, presents a cultural shift for the sector, with implications for the success and resulting benefits of change across the industry. This study aims to develop novel insight to the ‘lived in’ impact of digital transformation within the FinTech industry from a factor interdependency perspective. This research adopts a mixed methods approach incorporating Interpretive Structural Modelling, Analytical Hierarchy Process and interviews with expert participants, to offer a unique perspective on the challenges and unintended consequences of industry level technological change. The findings highlight the high levels of interdependency and priority for challenges related to the investment in products and infrastructure for new markets, criticality of stakeholder support and development of a digital mindset for the adoption of new technologies.
published_date 2024-12-01T08:11:55Z
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score 11.054942

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