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Value added knowledge by prosumers in Poland and the UK specifically for service process stages

Roisin Mullins, Monika Eisenbardt, Sandra Dettmer, Ewa Ziemba

The Online Journal of Applied Knowledge Management (OJAKM), ISSN: 2325-4688, Volume: 7, Issue: 1, Pages: 102 - 126

Swansea University Author: Sandra Dettmer

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DOI (Published version): 10.36965/OJAKM.2019.7(1)102-126

Abstract

The purpose of the paper is to advance research on knowledge sharing by prosumers with enterprises and public organizations by examining and better understanding what knowledge about improving services, prosumers currently share and would like to share in future. The paper verifies a proposed theore...

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Published in: The Online Journal of Applied Knowledge Management (OJAKM), ISSN: 2325-4688
Published: Online International Institute for Applied Knowledge Management (IIAKM) 2019
URI: https://cronfa.swan.ac.uk/Record/cronfa64408
first_indexed 2023-09-04T16:44:29Z
last_indexed 2025-01-28T14:23:50Z
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recordtype SURis
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spelling 2025-01-28T10:33:32.3148608 v2 64408 2023-09-04 Value added knowledge by prosumers in Poland and the UK specifically for service process stages 8bdc768c0eff37682671611beb8aca2d Sandra Dettmer Sandra Dettmer true false 2023-09-04 CBAE The purpose of the paper is to advance research on knowledge sharing by prosumers with enterprises and public organizations by examining and better understanding what knowledge about improving services, prosumers currently share and would like to share in future. The paper verifies a proposed theoretical framework by showing those service knowledge items that prosumers can share with enterprises and public organizations. The reported outcomes result from a survey that yielded responses by 171 prosumers from the United Kingdom (UK) and 783 from Poland. The research findings describe the differences between prosumers in Poland and the UK, both in their current knowledge sharing experiences and their desired future knowledge sharing. The analysis of the results shows that in general prosumers would like to share knowledge more widely than they are sharing currently. Furthermore, the findings show that Polish prosumers currently share knowledge marginally more than their counterparts in the UK. Should they be given the opportunity Poland-based prosumers would like to share knowledge more widely than their UK-based counterparts. In particular the results reveal that both in Poland and the UK, prosumers want to engage with enterprises in sharing knowledge relevant to the ordering process and the customer services process. This finding is relevant to any enterprises that may like to engage prosumers in providing feedback about their service offerings. Journal Article The Online Journal of Applied Knowledge Management (OJAKM), ISSN: 2325-4688 7 1 102 126 International Institute for Applied Knowledge Management (IIAKM) Online Consumer knowledge, prosumer, knowledge sharing, services development, Poland, UK 10 6 2019 2019-06-10 10.36965/OJAKM.2019.7(1)102-126 COLLEGE NANME Management School COLLEGE CODE CBAE Swansea University 2025-01-28T10:33:32.3148608 2023-09-04T17:41:07.8882829 School of Management Business Roisin Mullins 1 Monika Eisenbardt 2 Sandra Dettmer 3 Ewa Ziemba 4
title Value added knowledge by prosumers in Poland and the UK specifically for service process stages
spellingShingle Value added knowledge by prosumers in Poland and the UK specifically for service process stages
Sandra Dettmer
title_short Value added knowledge by prosumers in Poland and the UK specifically for service process stages
title_full Value added knowledge by prosumers in Poland and the UK specifically for service process stages
title_fullStr Value added knowledge by prosumers in Poland and the UK specifically for service process stages
title_full_unstemmed Value added knowledge by prosumers in Poland and the UK specifically for service process stages
title_sort Value added knowledge by prosumers in Poland and the UK specifically for service process stages
author_id_str_mv 8bdc768c0eff37682671611beb8aca2d
author_id_fullname_str_mv 8bdc768c0eff37682671611beb8aca2d_***_Sandra Dettmer
author Sandra Dettmer
author2 Roisin Mullins
Monika Eisenbardt
Sandra Dettmer
Ewa Ziemba
format Journal article
container_title The Online Journal of Applied Knowledge Management (OJAKM), ISSN: 2325-4688
container_volume 7
container_issue 1
container_start_page 102
publishDate 2019
institution Swansea University
doi_str_mv 10.36965/OJAKM.2019.7(1)102-126
publisher International Institute for Applied Knowledge Management (IIAKM)
college_str School of Management
hierarchytype
hierarchy_top_id schoolofmanagement
hierarchy_top_title School of Management
hierarchy_parent_id schoolofmanagement
hierarchy_parent_title School of Management
department_str Business{{{_:::_}}}School of Management{{{_:::_}}}Business
document_store_str 0
active_str 0
description The purpose of the paper is to advance research on knowledge sharing by prosumers with enterprises and public organizations by examining and better understanding what knowledge about improving services, prosumers currently share and would like to share in future. The paper verifies a proposed theoretical framework by showing those service knowledge items that prosumers can share with enterprises and public organizations. The reported outcomes result from a survey that yielded responses by 171 prosumers from the United Kingdom (UK) and 783 from Poland. The research findings describe the differences between prosumers in Poland and the UK, both in their current knowledge sharing experiences and their desired future knowledge sharing. The analysis of the results shows that in general prosumers would like to share knowledge more widely than they are sharing currently. Furthermore, the findings show that Polish prosumers currently share knowledge marginally more than their counterparts in the UK. Should they be given the opportunity Poland-based prosumers would like to share knowledge more widely than their UK-based counterparts. In particular the results reveal that both in Poland and the UK, prosumers want to engage with enterprises in sharing knowledge relevant to the ordering process and the customer services process. This finding is relevant to any enterprises that may like to engage prosumers in providing feedback about their service offerings.
published_date 2019-06-10T05:15:05Z
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score 11.089572

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