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Clarifying the Role of E-Government Trust in E-Government Success Models: A Meta-analytic Structural Equation Modeling Approach

Apeksha Hooda, Parul Gupta, Anand Jeyaraj, Yogesh Dwivedi Orcid Logo

Australasian Journal of Information Systems, Volume: 27

Swansea University Author: Yogesh Dwivedi Orcid Logo

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DOI (Published version): 10.3127/ajis.v27i0.4079

Abstract

E-government implementation success is of critical importance for nations. Prior information systems (IS) success models emphasize the effects of information quality, service quality, system quality, and user satisfaction but do not consider e-government trust. This study incorporates e-government t...

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Published in: Australasian Journal of Information Systems
ISSN: 1449-8618
Published: Australian Journal of Information Systems 2023
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URI: https://cronfa.swan.ac.uk/Record/cronfa63162
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first_indexed 2023-04-15T15:49:24Z
last_indexed 2023-04-16T03:22:51Z
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spelling v2 63162 2023-04-15 Clarifying the Role of E-Government Trust in E-Government Success Models: A Meta-analytic Structural Equation Modeling Approach d154596e71b99ad1285563c8fdd373d7 0000-0002-5547-9990 Yogesh Dwivedi Yogesh Dwivedi true false 2023-04-15 BBU E-government implementation success is of critical importance for nations. Prior information systems (IS) success models emphasize the effects of information quality, service quality, system quality, and user satisfaction but do not consider e-government trust. This study incorporates e-government trust into the IS success model and empirically tests the model on empirical findings reported in 67 prior studies using meta-analysis methods and structural equation modeling. Our analysis shows that: a) information quality, service quality, system quality, and user satisfaction influence e-government trust, and b) system use mediates the effect of e-government trust on intention to use e-government systems in the future. Journal Article Australasian Journal of Information Systems 27 Australian Journal of Information Systems 1449-8618 Information system success, e-government trust, MASEM, Meta-analysis, SEM, Meta-analytic structural equation modeling 27 5 2023 2023-05-27 10.3127/ajis.v27i0.4079 http://dx.doi.org/10.3127/ajis.v27i0.4079 COLLEGE NANME Business COLLEGE CODE BBU Swansea University Another institution paid the OA fee 2023-06-23T14:55:21.4104924 2023-04-15T16:47:10.1397438 Faculty of Humanities and Social Sciences School of Management - Business Management Apeksha Hooda 1 Parul Gupta 2 Anand Jeyaraj 3 Yogesh Dwivedi 0000-0002-5547-9990 4 63162__27752__22211ba606c44206860c6a349cbbda71.pdf 63162.VOR.pdf 2023-06-07T16:09:50.1512837 Output 490744 application/pdf Version of Record true Copyright: © 2023 authors. This is an open-access article distributed under the terms of the Creative Commons Attribution-NonCommercial 3.0 Australia License, which permits noncommercial use, distribution, and reproduction in any medium, provided the original author and AJIS are credited. true eng http://creativecommons.org/licenses/by-nc/3.0/au/
title Clarifying the Role of E-Government Trust in E-Government Success Models: A Meta-analytic Structural Equation Modeling Approach
spellingShingle Clarifying the Role of E-Government Trust in E-Government Success Models: A Meta-analytic Structural Equation Modeling Approach
Yogesh Dwivedi
title_short Clarifying the Role of E-Government Trust in E-Government Success Models: A Meta-analytic Structural Equation Modeling Approach
title_full Clarifying the Role of E-Government Trust in E-Government Success Models: A Meta-analytic Structural Equation Modeling Approach
title_fullStr Clarifying the Role of E-Government Trust in E-Government Success Models: A Meta-analytic Structural Equation Modeling Approach
title_full_unstemmed Clarifying the Role of E-Government Trust in E-Government Success Models: A Meta-analytic Structural Equation Modeling Approach
title_sort Clarifying the Role of E-Government Trust in E-Government Success Models: A Meta-analytic Structural Equation Modeling Approach
author_id_str_mv d154596e71b99ad1285563c8fdd373d7
author_id_fullname_str_mv d154596e71b99ad1285563c8fdd373d7_***_Yogesh Dwivedi
author Yogesh Dwivedi
author2 Apeksha Hooda
Parul Gupta
Anand Jeyaraj
Yogesh Dwivedi
format Journal article
container_title Australasian Journal of Information Systems
container_volume 27
publishDate 2023
institution Swansea University
issn 1449-8618
doi_str_mv 10.3127/ajis.v27i0.4079
publisher Australian Journal of Information Systems
college_str Faculty of Humanities and Social Sciences
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hierarchy_top_id facultyofhumanitiesandsocialsciences
hierarchy_top_title Faculty of Humanities and Social Sciences
hierarchy_parent_id facultyofhumanitiesandsocialsciences
hierarchy_parent_title Faculty of Humanities and Social Sciences
department_str School of Management - Business Management{{{_:::_}}}Faculty of Humanities and Social Sciences{{{_:::_}}}School of Management - Business Management
url http://dx.doi.org/10.3127/ajis.v27i0.4079
document_store_str 1
active_str 0
description E-government implementation success is of critical importance for nations. Prior information systems (IS) success models emphasize the effects of information quality, service quality, system quality, and user satisfaction but do not consider e-government trust. This study incorporates e-government trust into the IS success model and empirically tests the model on empirical findings reported in 67 prior studies using meta-analysis methods and structural equation modeling. Our analysis shows that: a) information quality, service quality, system quality, and user satisfaction influence e-government trust, and b) system use mediates the effect of e-government trust on intention to use e-government systems in the future.
published_date 2023-05-27T14:55:16Z
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score 11.013015

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