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Evaluation of a family liaison officer role introduced during the COVID‐19 pandemic: A mixed methods study

Alex Walsby, Louise O'Connor, Stephanie Best, Sharon Williams Orcid Logo

Journal of Evaluation in Clinical Practice, Volume: 29, Issue: 6

Swansea University Author: Sharon Williams Orcid Logo

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DOI (Published version): 10.1111/jep.13843

Abstract

Rationale: The restrictions to hospital visiting for carers and relatives during the pandemic were unprecedented. To ensure patients could stay in touch with their relatives and carers new liaison roles were introduced.Aims and Objectives: The aim of this study is to report on the evaluation of a Fa...

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Published in: Journal of Evaluation in Clinical Practice
ISSN: 1356-1294 1365-2753
Published: Wiley 2023
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URI: https://cronfa.swan.ac.uk/Record/cronfa62983
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first_indexed 2023-03-20T10:22:35Z
last_indexed 2023-04-15T03:22:25Z
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spelling v2 62983 2023-03-20 Evaluation of a family liaison officer role introduced during the COVID‐19 pandemic: A mixed methods study ab46582012179a28370922a05774d3e3 0000-0001-5377-7401 Sharon Williams Sharon Williams true false 2023-03-20 PHAC Rationale: The restrictions to hospital visiting for carers and relatives during the pandemic were unprecedented. To ensure patients could stay in touch with their relatives and carers new liaison roles were introduced.Aims and Objectives: The aim of this study is to report on the evaluation of a Family Liaison Officer (FLO) role to understand the rationale for introducing the role along with the challenges and benefits of its implementation.Methods: A concurrent mixed methods design was used, triangulating both semi structured interviews and online surveys. Data were collected during 2021 from postholders, patients/relatives and key stakeholders.Results: The family liaison officer role occupies a key brokering role between clinical teams and patients/relatives. All participants agreed the importance of the role particularly in relation to communication. Postholders noted issues around clarity of scope of practice. Patients reported the social benefits of the FLOs particularly in relation to technology. There was also key learning in terms of induction, training and line management of this nonprofessional role.Conclusion: There is limited research that evaluates emerging nonprofessional roles that connect clinical teams and patients/relatives. This evaluation study although limited to one organisation provides important insights to the strategic and operational learning to introducing a family liaison officer role during the COVID-19 pandemic. Journal Article Journal of Evaluation in Clinical Practice 29 6 Wiley 1356-1294 1365-2753 Broker, Carers, Family liaison officer, Patients, Relatives 5 4 2023 2023-04-05 10.1111/jep.13843 http://dx.doi.org/10.1111/jep.13843 COLLEGE NANME Public Health COLLEGE CODE PHAC Swansea University SU Library paid the OA fee (TA Institutional Deal) Swansea University 2023-09-04T17:08:28.4469948 2023-03-20T10:16:06.5532772 Faculty of Medicine, Health and Life Sciences School of Health and Social Care - Public Health Alex Walsby 1 Louise O'Connor 2 Stephanie Best 3 Sharon Williams 0000-0001-5377-7401 4 62983__27029__d21859061de74cdeb7b64a24c6d65c31.pdf 62983.VOR.pdf 2023-04-13T11:30:50.6681068 Output 2221106 application/pdf Version of Record true Distributed under the terms of a Creative Commons Attribution Non Commercial 4.0 License. true eng https://creativecommons.org/licenses/by-nc/2.0/ 173 Alex Walsby alex.walsby@wales.nhs.uk false
title Evaluation of a family liaison officer role introduced during the COVID‐19 pandemic: A mixed methods study
spellingShingle Evaluation of a family liaison officer role introduced during the COVID‐19 pandemic: A mixed methods study
Sharon Williams
title_short Evaluation of a family liaison officer role introduced during the COVID‐19 pandemic: A mixed methods study
title_full Evaluation of a family liaison officer role introduced during the COVID‐19 pandemic: A mixed methods study
title_fullStr Evaluation of a family liaison officer role introduced during the COVID‐19 pandemic: A mixed methods study
title_full_unstemmed Evaluation of a family liaison officer role introduced during the COVID‐19 pandemic: A mixed methods study
title_sort Evaluation of a family liaison officer role introduced during the COVID‐19 pandemic: A mixed methods study
author_id_str_mv ab46582012179a28370922a05774d3e3
author_id_fullname_str_mv ab46582012179a28370922a05774d3e3_***_Sharon Williams
author Sharon Williams
author2 Alex Walsby
Louise O'Connor
Stephanie Best
Sharon Williams
format Journal article
container_title Journal of Evaluation in Clinical Practice
container_volume 29
container_issue 6
publishDate 2023
institution Swansea University
issn 1356-1294
1365-2753
doi_str_mv 10.1111/jep.13843
publisher Wiley
college_str Faculty of Medicine, Health and Life Sciences
hierarchytype
hierarchy_top_id facultyofmedicinehealthandlifesciences
hierarchy_top_title Faculty of Medicine, Health and Life Sciences
hierarchy_parent_id facultyofmedicinehealthandlifesciences
hierarchy_parent_title Faculty of Medicine, Health and Life Sciences
department_str School of Health and Social Care - Public Health{{{_:::_}}}Faculty of Medicine, Health and Life Sciences{{{_:::_}}}School of Health and Social Care - Public Health
url http://dx.doi.org/10.1111/jep.13843
document_store_str 1
active_str 0
description Rationale: The restrictions to hospital visiting for carers and relatives during the pandemic were unprecedented. To ensure patients could stay in touch with their relatives and carers new liaison roles were introduced.Aims and Objectives: The aim of this study is to report on the evaluation of a Family Liaison Officer (FLO) role to understand the rationale for introducing the role along with the challenges and benefits of its implementation.Methods: A concurrent mixed methods design was used, triangulating both semi structured interviews and online surveys. Data were collected during 2021 from postholders, patients/relatives and key stakeholders.Results: The family liaison officer role occupies a key brokering role between clinical teams and patients/relatives. All participants agreed the importance of the role particularly in relation to communication. Postholders noted issues around clarity of scope of practice. Patients reported the social benefits of the FLOs particularly in relation to technology. There was also key learning in terms of induction, training and line management of this nonprofessional role.Conclusion: There is limited research that evaluates emerging nonprofessional roles that connect clinical teams and patients/relatives. This evaluation study although limited to one organisation provides important insights to the strategic and operational learning to introducing a family liaison officer role during the COVID-19 pandemic.
published_date 2023-04-05T17:08:30Z
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score 11.013082

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