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Government Digital Transformation: Understanding the Role of Government Social Media

Yun-Peng Yuan, Yogesh Dwivedi Orcid Logo, Garry Wei-Han Tan, Tat-Huei Cham, Keng-Boon Ooi, Eugene Cheng-Xi Aw, Wendy Currie

Government Information Quarterly, Volume: 40, Issue: 1, Start page: 101775

Swansea University Author: Yogesh Dwivedi Orcid Logo

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DOI (Published version): 10.1016/j.giq.2022.101775

Abstract

Government social media has been integrated as part of the government administrative tools to improve public service and promote public goals. However, the current government information literature is limited to understanding government social media adoption and its purpose for political marketing....

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Published in: Government Information Quarterly
ISSN: 0740-624X
Published: Elsevier BV 2023
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URI: https://cronfa.swan.ac.uk/Record/cronfa61466
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first_indexed 2022-10-06T17:41:31Z
last_indexed 2023-01-26T04:15:45Z
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spelling v2 61466 2022-10-06 Government Digital Transformation: Understanding the Role of Government Social Media d154596e71b99ad1285563c8fdd373d7 0000-0002-5547-9990 Yogesh Dwivedi Yogesh Dwivedi true false 2022-10-06 BBU Government social media has been integrated as part of the government administrative tools to improve public service and promote public goals. However, the current government information literature is limited to understanding government social media adoption and its purpose for political marketing. The present study seeks to understand the role of government social media in promoting government digital initiatives (i.e., government-backed digital currency). The study validated the inter-relationships between government social media effort, privacy concerns, trust in technology, reachability, and citizens' participation in government-initiated digital innovations. A total of 505 responses from Chinese citizens were collected through an online self-administered questionnaire survey, and the data was submitted to a two-stage Partial Least Squares Structural Equation Modelling-Artificial Neural Network analysis. The analytic results revealed that privacy concerns, trust in technology, and reachability positively influence digital participation. In addition, the information quality and perception of trust in government social media have significant positive influences on government social media engagement. The study provides strategic practical suggestions to government agencies in effectively utilizing social media as a communication platform to foster citizens' participation in government's digital initiatives. Journal Article Government Information Quarterly 40 1 101775 Elsevier BV 0740-624X Government digital initiatives; Digital participation; Push-pull-mooring; Government social media cultivation; PLS-ANN 1 1 2023 2023-01-01 10.1016/j.giq.2022.101775 COLLEGE NANME Business COLLEGE CODE BBU Swansea University SU Library paid the OA fee (TA Institutional Deal) 2023-08-30T11:55:23.6485061 2022-10-06T18:36:37.8087664 Faculty of Humanities and Social Sciences School of Management - Business Management Yun-Peng Yuan 1 Yogesh Dwivedi 0000-0002-5547-9990 2 Garry Wei-Han Tan 3 Tat-Huei Cham 4 Keng-Boon Ooi 5 Eugene Cheng-Xi Aw 6 Wendy Currie 7 61466__26397__3303d38975424ba9b1e06ab979c95058.pdf 61466_VoR.pdf 2023-01-25T16:49:01.6732975 Output 1835721 application/pdf Version of Record true © 2022 The Author(s). This is an open access article under the CC BY-NC-ND license true eng http://creativecommons.org/licenses/by-nc-nd/4.0/
title Government Digital Transformation: Understanding the Role of Government Social Media
spellingShingle Government Digital Transformation: Understanding the Role of Government Social Media
Yogesh Dwivedi
title_short Government Digital Transformation: Understanding the Role of Government Social Media
title_full Government Digital Transformation: Understanding the Role of Government Social Media
title_fullStr Government Digital Transformation: Understanding the Role of Government Social Media
title_full_unstemmed Government Digital Transformation: Understanding the Role of Government Social Media
title_sort Government Digital Transformation: Understanding the Role of Government Social Media
author_id_str_mv d154596e71b99ad1285563c8fdd373d7
author_id_fullname_str_mv d154596e71b99ad1285563c8fdd373d7_***_Yogesh Dwivedi
author Yogesh Dwivedi
author2 Yun-Peng Yuan
Yogesh Dwivedi
Garry Wei-Han Tan
Tat-Huei Cham
Keng-Boon Ooi
Eugene Cheng-Xi Aw
Wendy Currie
format Journal article
container_title Government Information Quarterly
container_volume 40
container_issue 1
container_start_page 101775
publishDate 2023
institution Swansea University
issn 0740-624X
doi_str_mv 10.1016/j.giq.2022.101775
publisher Elsevier BV
college_str Faculty of Humanities and Social Sciences
hierarchytype
hierarchy_top_id facultyofhumanitiesandsocialsciences
hierarchy_top_title Faculty of Humanities and Social Sciences
hierarchy_parent_id facultyofhumanitiesandsocialsciences
hierarchy_parent_title Faculty of Humanities and Social Sciences
department_str School of Management - Business Management{{{_:::_}}}Faculty of Humanities and Social Sciences{{{_:::_}}}School of Management - Business Management
document_store_str 1
active_str 0
description Government social media has been integrated as part of the government administrative tools to improve public service and promote public goals. However, the current government information literature is limited to understanding government social media adoption and its purpose for political marketing. The present study seeks to understand the role of government social media in promoting government digital initiatives (i.e., government-backed digital currency). The study validated the inter-relationships between government social media effort, privacy concerns, trust in technology, reachability, and citizens' participation in government-initiated digital innovations. A total of 505 responses from Chinese citizens were collected through an online self-administered questionnaire survey, and the data was submitted to a two-stage Partial Least Squares Structural Equation Modelling-Artificial Neural Network analysis. The analytic results revealed that privacy concerns, trust in technology, and reachability positively influence digital participation. In addition, the information quality and perception of trust in government social media have significant positive influences on government social media engagement. The study provides strategic practical suggestions to government agencies in effectively utilizing social media as a communication platform to foster citizens' participation in government's digital initiatives.
published_date 2023-01-01T11:55:24Z
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score 11.013216

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