Conference Paper/Proceeding/Abstract 817 views 850 downloads
Exploring Smart Speaker User Experience for People Who Stammer
Anna Bleakley,
Daniel Rough,
Abi Roper,
Stephen Lindsay,
Martin Porcheron 
,
Minha Lee,
Stuart Alan Nicholson,
Benjamin R. Cowan,
Leigh Clark
,
Minha Lee,
Stuart Alan Nicholson,
Benjamin R. Cowan,
Leigh Clark
The 24th International ACM SIGACCESS Conference on Computers and Accessibility
Swansea University Authors:
Martin Porcheron , Leigh Clark
-
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DOI (Published version): 10.1145/3517428.3544823
Abstract
Speech-enabled smart speakers are common devices used for numerous tasks in everyday life. While speech-enabled technologies are widespread, using one's voice as a computing modality introduces new accessibility challenges for people with speech disfluencies such as stammering (also known as st...
| Published in: | The 24th International ACM SIGACCESS Conference on Computers and Accessibility |
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| ISBN: | 978-1-4503-9258-7 978-1-4503-9258-7 |
| Published: |
New York, NY, USA
ACM
2022
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| URI: | https://cronfa.swan.ac.uk/Record/cronfa60384 |
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| Abstract: |
Speech-enabled smart speakers are common devices used for numerous tasks in everyday life. While speech-enabled technologies are widespread, using one's voice as a computing modality introduces new accessibility challenges for people with speech disfluencies such as stammering (also known as stuttering). This paper investigates the smart speaker user experiences of people who stammer over three weeks. We conducted diary studies and semi-structured interviews with 11 individuals to identify their daily routines, difficulties with successful interactions, and strategies to overcome these barriers. Our analysis demonstrates key factors such as device location, its affordances, and the structure of commands had a strong impact on user experience. Participants highlighted different linguistic strategies to try and overcome interaction difficulties and discussed the potential of using smart speakers for speech and language therapy. We emphasise the need to further understand the experiences of people who stammer in smart speaker design to increase their accessibility. |
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| College: |
Faculty of Science and Engineering |