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Service evaluation of the South Wales police control room mental health triage model: outcomes achieved, lessons learned and next steps

Laura Broome Orcid Logo, Jason Davies Orcid Logo, Mark Lewis

The Journal of Forensic Practice, Volume: 24, Issue: 2

Swansea University Authors: Laura Broome Orcid Logo, Jason Davies Orcid Logo

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DOI (Published version): 10.1108/jfp-09-2021-0049

Abstract

Purpose – South Wales Police Mental Health (MH) Triage service was initiated to meet the WelshGovernment MH priority of early intervention to prevent MH crisis. Community Psychiatric Nurses, based in the control-room, provide advice to police and control room staff on themanagement ofMH-related inci...

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Published in: The Journal of Forensic Practice
ISSN: 2050-8794
Published: Emerald 2022
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URI: https://cronfa.swan.ac.uk/Record/cronfa59491
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spelling 2022-05-06T16:33:51.4452490 v2 59491 2022-03-04 Service evaluation of the South Wales police control room mental health triage model: outcomes achieved, lessons learned and next steps 5109c18f411b3e26761e3f300f2e5f4f 0000-0002-8405-254X Laura Broome Laura Broome true false b7dab4136f5c9c0614cda9bf2d5910b0 0000-0002-1694-5370 Jason Davies Jason Davies true false 2022-03-04 HPS Purpose – South Wales Police Mental Health (MH) Triage service was initiated to meet the WelshGovernment MH priority of early intervention to prevent MH crisis. Community Psychiatric Nurses, based in the control-room, provide advice to police and control room staff on themanagement ofMH-related incidents. The purpose of this paper is to evaluate the first 12months of operation (January-December 2019).Design/methodology/approach – Service evaluation of the first 12 months of operation(January–December 2019). Data were analysed in relation to: MH incidents; repeat callers; Section (S) 136 use/assessment outcomes. Police, health staff and triage service users were interviewed andsurveyed to capture their opinions of the service.Findings – Policing areas with high engagement in triage saw reductions in S136 use and estimatedopportunity costs saving. Triage was considered a valuable service that promoted cross agencycollaborations. De-escalation in cases of mental distress was considered a strength. Access to follow-on services was identified as a challenge.Practical implications – Triage enables a multi-agency response in the management of MH-relatedincidents. Improving trust between services, with skilled health professionals supporting police decision making in real time.Originality/value – There is a gap in the research on the impact of police-related MH triage modelsbeyond the use of S136. This project evaluated the quality of the service, its design and the relationship between health, police and partner agencies during the triage process. Multi-agency assessment of follow-up is needed tomeasure the long-termimpact on services and users. Journal Article The Journal of Forensic Practice 24 2 Emerald 2050-8794 Police triage, mental health, S136 use, police control room, mental health triage, service evaluation 7 2 2022 2022-02-07 10.1108/jfp-09-2021-0049 COLLEGE NANME Psychology COLLEGE CODE HPS Swansea University Not Required Police and Crime Commissioner for South Wales 2022-05-06T16:33:51.4452490 2022-03-04T10:08:00.0959813 Faculty of Medicine, Health and Life Sciences School of Psychology Laura Broome 0000-0002-8405-254X 1 Jason Davies 0000-0002-1694-5370 2 Mark Lewis 3 59491__22514__f0a4561a39da4c14b37b091cf5693a12.pdf PDF_Proof for distribution.pdf 2022-03-04T11:34:03.5619412 Output 669855 application/pdf Accepted Manuscript true Released under the terms of a Creative Commons Attribution Non-commercial International Licence 4.0 (CC BY-NC 4.0) true eng https://creativecommons.org/licenses/by-nc/4.0/
title Service evaluation of the South Wales police control room mental health triage model: outcomes achieved, lessons learned and next steps
spellingShingle Service evaluation of the South Wales police control room mental health triage model: outcomes achieved, lessons learned and next steps
Laura Broome
Jason Davies
title_short Service evaluation of the South Wales police control room mental health triage model: outcomes achieved, lessons learned and next steps
title_full Service evaluation of the South Wales police control room mental health triage model: outcomes achieved, lessons learned and next steps
title_fullStr Service evaluation of the South Wales police control room mental health triage model: outcomes achieved, lessons learned and next steps
title_full_unstemmed Service evaluation of the South Wales police control room mental health triage model: outcomes achieved, lessons learned and next steps
title_sort Service evaluation of the South Wales police control room mental health triage model: outcomes achieved, lessons learned and next steps
author_id_str_mv 5109c18f411b3e26761e3f300f2e5f4f
b7dab4136f5c9c0614cda9bf2d5910b0
author_id_fullname_str_mv 5109c18f411b3e26761e3f300f2e5f4f_***_Laura Broome
b7dab4136f5c9c0614cda9bf2d5910b0_***_Jason Davies
author Laura Broome
Jason Davies
author2 Laura Broome
Jason Davies
Mark Lewis
format Journal article
container_title The Journal of Forensic Practice
container_volume 24
container_issue 2
publishDate 2022
institution Swansea University
issn 2050-8794
doi_str_mv 10.1108/jfp-09-2021-0049
publisher Emerald
college_str Faculty of Medicine, Health and Life Sciences
hierarchytype
hierarchy_top_id facultyofmedicinehealthandlifesciences
hierarchy_top_title Faculty of Medicine, Health and Life Sciences
hierarchy_parent_id facultyofmedicinehealthandlifesciences
hierarchy_parent_title Faculty of Medicine, Health and Life Sciences
department_str School of Psychology{{{_:::_}}}Faculty of Medicine, Health and Life Sciences{{{_:::_}}}School of Psychology
document_store_str 1
active_str 0
description Purpose – South Wales Police Mental Health (MH) Triage service was initiated to meet the WelshGovernment MH priority of early intervention to prevent MH crisis. Community Psychiatric Nurses, based in the control-room, provide advice to police and control room staff on themanagement ofMH-related incidents. The purpose of this paper is to evaluate the first 12months of operation (January-December 2019).Design/methodology/approach – Service evaluation of the first 12 months of operation(January–December 2019). Data were analysed in relation to: MH incidents; repeat callers; Section (S) 136 use/assessment outcomes. Police, health staff and triage service users were interviewed andsurveyed to capture their opinions of the service.Findings – Policing areas with high engagement in triage saw reductions in S136 use and estimatedopportunity costs saving. Triage was considered a valuable service that promoted cross agencycollaborations. De-escalation in cases of mental distress was considered a strength. Access to follow-on services was identified as a challenge.Practical implications – Triage enables a multi-agency response in the management of MH-relatedincidents. Improving trust between services, with skilled health professionals supporting police decision making in real time.Originality/value – There is a gap in the research on the impact of police-related MH triage modelsbeyond the use of S136. This project evaluated the quality of the service, its design and the relationship between health, police and partner agencies during the triage process. Multi-agency assessment of follow-up is needed tomeasure the long-termimpact on services and users.
published_date 2022-02-07T04:16:50Z
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