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Identifying the value of a clinical information system during the COVID-19 pandemic

Naveen Madhavan Orcid Logo, Gareth R.T. White Orcid Logo, Paul Jones Orcid Logo

Technovation, Volume: 120, Start page: 102446

Swansea University Author: Paul Jones Orcid Logo

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DOI (Published version): 10.1016/j.technovation.2021.102446

Abstract

The COVID-19 pandemic has significantly augmented the urgency for service providers to identify and develop clinically urgent system alterations into healthcare systems to facilitate antibody testing and treatment interventions. However, it has been difficult to determine how users assess the value...

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Published in: Technovation
ISSN: 0166-4972
Published: Elsevier BV 2023
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URI: https://cronfa.swan.ac.uk/Record/cronfa59116
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first_indexed 2022-01-10T09:05:53Z
last_indexed 2023-01-24T04:14:08Z
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spelling v2 59116 2022-01-10 Identifying the value of a clinical information system during the COVID-19 pandemic 21e2660aaa102fe36fc981880dd9e082 0000-0003-0417-9143 Paul Jones Paul Jones true false 2022-01-10 BBU The COVID-19 pandemic has significantly augmented the urgency for service providers to identify and develop clinically urgent system alterations into healthcare systems to facilitate antibody testing and treatment interventions. However, it has been difficult to determine how users assess the value of an information system in terms of its functionality and features. Conversely, the system development process to address urgent user requirements, for example, developing new functionality for COVID antibody testing, has been beset by a myriad of difficulties as research to understand the value of specific aspects of clinical information systems has been elusive. This study addresses this knowledge gap by identifying specific aspects of a national clinical information system in Wales, UK. Through a series of semi-structured interviews, a quantitative study of 559 clinical users and a focus group, the study deconstructs system-related value into 14 unique attributes that have been found to vary according to different types of user roles and geographic location. Attribution theory is identified in this study as a novel and effective way to study this multifaceted concept of system value. The identification of component attributes of the value of a clinical information system provides insights for service users, system developers, and organization managers to prioritize and focus their system development activity by using an importance ranking identified through this study. Journal Article Technovation 120 102446 Elsevier BV 0166-4972 Attribute; Clinician; Healthcare; Information system; Location; Role; Value 23 1 2023 2023-01-23 10.1016/j.technovation.2021.102446 https://reader.elsevier.com/reader/sd/pii/S0166497221002273?token=CAF9D265EFB3BBE725152FBED9028D9B233FD906100CD9D1514CFD2A4450BD5029878FBA9E14A5319482C211CB0C598E&amp;originRegion=eu-west-1&amp;originCreation=20230123095916 COLLEGE NANME Business COLLEGE CODE BBU Swansea University Not Required 2023-05-05T11:10:00.7048369 2022-01-10T09:04:15.5141181 Faculty of Humanities and Social Sciences School of Management - Business Management Naveen Madhavan 0000-0002-0994-1945 1 Gareth R.T. White 0000-0002-1406-4983 2 Paul Jones 0000-0003-0417-9143 3 Under embargo Under embargo 2022-01-10T09:05:45.0364015 Output 1085364 application/pdf Accepted Manuscript true 2023-12-24T00:00:00.0000000 ©2021 All rights reserved. All article content, except where otherwise noted, is licensed under a Creative Commons Attribution Non-Commercial No Derivatives License (CC-BY-NC-ND) true eng https://creativecommons.org/licenses/by-nc-nd/4.0/
title Identifying the value of a clinical information system during the COVID-19 pandemic
spellingShingle Identifying the value of a clinical information system during the COVID-19 pandemic
Paul Jones
title_short Identifying the value of a clinical information system during the COVID-19 pandemic
title_full Identifying the value of a clinical information system during the COVID-19 pandemic
title_fullStr Identifying the value of a clinical information system during the COVID-19 pandemic
title_full_unstemmed Identifying the value of a clinical information system during the COVID-19 pandemic
title_sort Identifying the value of a clinical information system during the COVID-19 pandemic
author_id_str_mv 21e2660aaa102fe36fc981880dd9e082
author_id_fullname_str_mv 21e2660aaa102fe36fc981880dd9e082_***_Paul Jones
author Paul Jones
author2 Naveen Madhavan
Gareth R.T. White
Paul Jones
format Journal article
container_title Technovation
container_volume 120
container_start_page 102446
publishDate 2023
institution Swansea University
issn 0166-4972
doi_str_mv 10.1016/j.technovation.2021.102446
publisher Elsevier BV
college_str Faculty of Humanities and Social Sciences
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hierarchy_top_id facultyofhumanitiesandsocialsciences
hierarchy_top_title Faculty of Humanities and Social Sciences
hierarchy_parent_id facultyofhumanitiesandsocialsciences
hierarchy_parent_title Faculty of Humanities and Social Sciences
department_str School of Management - Business Management{{{_:::_}}}Faculty of Humanities and Social Sciences{{{_:::_}}}School of Management - Business Management
url https://reader.elsevier.com/reader/sd/pii/S0166497221002273?token=CAF9D265EFB3BBE725152FBED9028D9B233FD906100CD9D1514CFD2A4450BD5029878FBA9E14A5319482C211CB0C598E&amp;originRegion=eu-west-1&amp;originCreation=20230123095916
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description The COVID-19 pandemic has significantly augmented the urgency for service providers to identify and develop clinically urgent system alterations into healthcare systems to facilitate antibody testing and treatment interventions. However, it has been difficult to determine how users assess the value of an information system in terms of its functionality and features. Conversely, the system development process to address urgent user requirements, for example, developing new functionality for COVID antibody testing, has been beset by a myriad of difficulties as research to understand the value of specific aspects of clinical information systems has been elusive. This study addresses this knowledge gap by identifying specific aspects of a national clinical information system in Wales, UK. Through a series of semi-structured interviews, a quantitative study of 559 clinical users and a focus group, the study deconstructs system-related value into 14 unique attributes that have been found to vary according to different types of user roles and geographic location. Attribution theory is identified in this study as a novel and effective way to study this multifaceted concept of system value. The identification of component attributes of the value of a clinical information system provides insights for service users, system developers, and organization managers to prioritize and focus their system development activity by using an importance ranking identified through this study.
published_date 2023-01-23T11:09:59Z
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