Conference Paper/Proceeding/Abstract 1000 views 142 downloads
Can’t Touch This: Rethinking Public Technology in a COVID-19 Era
Jen Pearson 
,
Gavin Bailey ,
Simon Robinson ,
Matt Jones ,
Tom Owen ,
Chi Zhang,
Thomas Reitmaier ,
Cameron Steer,
Anna Carter,
Deepak Sahoo ,
Dani Kalarikalayil Raju
,
Gavin Bailey ,
Simon Robinson ,
Matt Jones ,
Tom Owen ,
Chi Zhang,
Thomas Reitmaier ,
Cameron Steer,
Anna Carter,
Deepak Sahoo ,
Dani Kalarikalayil Raju
CHI Conference on Human Factors in Computing Systems
Swansea University Authors:
Jen Pearson , Gavin Bailey , Simon Robinson , Matt Jones , Tom Owen , Chi Zhang, Thomas Reitmaier , Cameron Steer, Anna Carter, Deepak Sahoo
-
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DOI (Published version): 10.1145/3491102.3501980
Abstract
What do pedestrian crossings, ATMs, elevators and ticket machines have in common? These are just a few of the ubiquitous yet essential elements of public-space infrastructure that rely on physical buttons or touchscreens; common interactions that, until recently, were considered perfectly safe to pe...
| Published in: | CHI Conference on Human Factors in Computing Systems |
|---|---|
| ISBN: | 978-1-4503-9157-3 |
| Published: |
New York, NY, USA
ACM
2022
|
| URI: | https://cronfa.swan.ac.uk/Record/cronfa58866 |
| first_indexed |
2021-12-02T09:21:47Z |
|---|---|
| last_indexed |
2024-11-14T12:14:28Z |
| id |
cronfa58866 |
| recordtype |
SURis |
| fullrecord |
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2024-07-11T14:33:24.4826578 v2 58866 2021-12-02 Can’t Touch This: Rethinking Public Technology in a COVID-19 Era 6d662d9e2151b302ed384b243e2a802f 0000-0002-1960-1012 Jen Pearson Jen Pearson true false 22a3941f1c07bf22a71a87d30b7d2d52 0000-0002-9445-9626 Gavin Bailey Gavin Bailey true false cb3b57a21fa4e48ec633d6ba46455e91 0000-0001-9228-006X Simon Robinson Simon Robinson true false 10b46d7843c2ba53d116ca2ed9abb56e 0000-0001-7657-7373 Matt Jones Matt Jones true false 9c68c1446c7e729b181aa579b3661b55 0000-0002-5150-0246 Tom Owen Tom Owen true false 46f911dbfa7c27cbbe839e897559b142 Chi Zhang Chi Zhang true false ccd66b64d11d76b9cd8b28e9d42a0ff0 0000-0003-2078-6699 Thomas Reitmaier Thomas Reitmaier true false 228086ac87dbf1ecd9e35331a37e536a Cameron Steer Cameron Steer true false 415ce708c898a8da9f18d9499de6de11 Anna Carter Anna Carter true false c7b57876957049ac9718ff1b265fb2ce 0000-0002-4421-7549 Deepak Sahoo Deepak Sahoo true false 2021-12-02 MACS What do pedestrian crossings, ATMs, elevators and ticket machines have in common? These are just a few of the ubiquitous yet essential elements of public-space infrastructure that rely on physical buttons or touchscreens; common interactions that, until recently, were considered perfectly safe to perform. This work investigates how we might integrate touchless technologies into public-space infrastructure in order to minimise physical interaction with shared devices in light of the ongoing COVID-19 pandemic. Drawing on an ethnographic exploration into how public utilities are being used, adapted or avoided, we developed and evaluated a suite of technology probes that can be either retrofitted into, or replace, these services. In-situ community deployments of our probes demonstrate strong uptake and provide insight into how hands-free technologies can be adapted and utilised for the public domain; and, in turn, used to inform the future of walk-up-and use public technologies. Conference Paper/Proceeding/Abstract CHI Conference on Human Factors in Computing Systems ACM New York, NY, USA 978-1-4503-9157-3 Public displays, field studies, prototyping/implementation 29 4 2022 2022-04-29 10.1145/3491102.3501980 COLLEGE NANME Mathematics and Computer Science School COLLEGE CODE MACS Swansea University External research funder(s) paid the OA fee (includes OA grants disbursed by the Library) This work was supported by Engineering and Physical Sciences Research Council grants EP/W01257X/1, EP/M022722/1, EP/T024976/1 and EP/R032750/1. 2024-07-11T14:33:24.4826578 2021-12-02T09:18:54.1392306 Faculty of Science and Engineering School of Mathematics and Computer Science - Computer Science Jen Pearson 0000-0002-1960-1012 1 Gavin Bailey 0000-0002-9445-9626 2 Simon Robinson 0000-0001-9228-006X 3 Matt Jones 0000-0001-7657-7373 4 Tom Owen 0000-0002-5150-0246 5 Chi Zhang 6 Thomas Reitmaier 0000-0003-2078-6699 7 Cameron Steer 8 Anna Carter 9 Deepak Sahoo 0000-0002-4421-7549 10 Dani Kalarikalayil Raju 11 58866__24113__029a854e477848769476a7a5658a3fbe.pdf 58866.pdf 2022-05-17T16:51:38.6398908 Output 1800757 application/pdf Version of Record true © 2022 Copyright held by the owner/author(s).This work is licensed under a Creative Commons Attribution International 4.0 License true eng https://creativecommons.org/licenses/by/4.0/ |
| title |
Can’t Touch This: Rethinking Public Technology in a COVID-19 Era |
| spellingShingle |
Can’t Touch This: Rethinking Public Technology in a COVID-19 Era Jen Pearson Gavin Bailey Simon Robinson Matt Jones Tom Owen Chi Zhang Thomas Reitmaier Cameron Steer Anna Carter Deepak Sahoo |
| title_short |
Can’t Touch This: Rethinking Public Technology in a COVID-19 Era |
| title_full |
Can’t Touch This: Rethinking Public Technology in a COVID-19 Era |
| title_fullStr |
Can’t Touch This: Rethinking Public Technology in a COVID-19 Era |
| title_full_unstemmed |
Can’t Touch This: Rethinking Public Technology in a COVID-19 Era |
| title_sort |
Can’t Touch This: Rethinking Public Technology in a COVID-19 Era |
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Jen Pearson Gavin Bailey Simon Robinson Matt Jones Tom Owen Chi Zhang Thomas Reitmaier Cameron Steer Anna Carter Deepak Sahoo |
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Jen Pearson Gavin Bailey Simon Robinson Matt Jones Tom Owen Chi Zhang Thomas Reitmaier Cameron Steer Anna Carter Deepak Sahoo Dani Kalarikalayil Raju |
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What do pedestrian crossings, ATMs, elevators and ticket machines have in common? These are just a few of the ubiquitous yet essential elements of public-space infrastructure that rely on physical buttons or touchscreens; common interactions that, until recently, were considered perfectly safe to perform. This work investigates how we might integrate touchless technologies into public-space infrastructure in order to minimise physical interaction with shared devices in light of the ongoing COVID-19 pandemic. Drawing on an ethnographic exploration into how public utilities are being used, adapted or avoided, we developed and evaluated a suite of technology probes that can be either retrofitted into, or replace, these services. In-situ community deployments of our probes demonstrate strong uptake and provide insight into how hands-free technologies can be adapted and utilised for the public domain; and, in turn, used to inform the future of walk-up-and use public technologies. |
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2022-04-29T05:11:50Z |
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