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Conference Paper/Proceeding/Abstract 834 views 357 downloads

"Do Animals Have Accents?": Talking with Agents in Multi-Party Conversation

Martin Porcheron, Joel E. Fischer, Sarah Sharples

Proceedings of the 2017 ACM Conference on Computer Supported Cooperative Work and Social Computing, Pages: 207 - 219

Swansea University Author: Martin Porcheron

DOI (Published version): 10.1145/2998181.2998298

Abstract

In this paper we unpack the use of conversational agents, or so-called intelligent personal assistants (IPAs), in multiparty conversation amongst a group of friends while they are socialising in a café. IPAs such as Siri or Google Now can be found on a large proportion of personal smartphones and ta...

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Published in: Proceedings of the 2017 ACM Conference on Computer Supported Cooperative Work and Social Computing
ISBN: 9781450343350
Published: New York, NY, USA ACM 2017
URI: https://cronfa.swan.ac.uk/Record/cronfa55710
first_indexed 2020-11-20T14:59:43Z
last_indexed 2021-01-31T04:18:55Z
id cronfa55710
recordtype SURis
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spelling 2021-01-30T09:51:10.7432026 v2 55710 2020-11-20 "Do Animals Have Accents?": Talking with Agents in Multi-Party Conversation d9de398c04c0b443d547d455782d5de5 Martin Porcheron Martin Porcheron true false 2020-11-20 In this paper we unpack the use of conversational agents, or so-called intelligent personal assistants (IPAs), in multiparty conversation amongst a group of friends while they are socialising in a café. IPAs such as Siri or Google Now can be found on a large proportion of personal smartphones and tablets, and are promoted as ‘natural language’ interfaces. The question we pursue here is how they are actually drawn upon in conversational practice? In our work we examine the use of these IPAs in a mundane and common-place setting and employ an ethnomethodological perspective to draw out the character of the IPA-use in conversation. Additionally, we highlight a number of nuanced practicalities of their use in multi-party settings. By providing a depiction of the nature and methodical practice of their use, we are able to contribute our findings to the design of IPAs. Conference Paper/Proceeding/Abstract Proceedings of the 2017 ACM Conference on Computer Supported Cooperative Work and Social Computing 207 219 ACM New York, NY, USA 9781450343350 conversational agents; intelligent personal assistants; mobile devices; smartphones; multi-party conversation; collocated interaction; ethnomethodology; conversation analysis 25 2 2017 2017-02-25 10.1145/2998181.2998298 COLLEGE NANME COLLEGE CODE Swansea University 2021-01-30T09:51:10.7432026 2020-11-20T14:56:54.5944827 College of Science College of Science Martin Porcheron 1 Joel E. Fischer 2 Sarah Sharples 3 55710__18712__b85650df469249ae929e306aaf1f83f2.pdf DoAnimalsHaveAccents.pdf 2020-11-20T14:59:30.9132844 Output 1283696 application/pdf Accepted Manuscript true true eng
title "Do Animals Have Accents?": Talking with Agents in Multi-Party Conversation
spellingShingle "Do Animals Have Accents?": Talking with Agents in Multi-Party Conversation
Martin Porcheron
title_short "Do Animals Have Accents?": Talking with Agents in Multi-Party Conversation
title_full "Do Animals Have Accents?": Talking with Agents in Multi-Party Conversation
title_fullStr "Do Animals Have Accents?": Talking with Agents in Multi-Party Conversation
title_full_unstemmed "Do Animals Have Accents?": Talking with Agents in Multi-Party Conversation
title_sort "Do Animals Have Accents?": Talking with Agents in Multi-Party Conversation
author_id_str_mv d9de398c04c0b443d547d455782d5de5
author_id_fullname_str_mv d9de398c04c0b443d547d455782d5de5_***_Martin Porcheron
author Martin Porcheron
author2 Martin Porcheron
Joel E. Fischer
Sarah Sharples
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publishDate 2017
institution Swansea University
isbn 9781450343350
doi_str_mv 10.1145/2998181.2998298
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hierarchy_parent_title College of Science
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description In this paper we unpack the use of conversational agents, or so-called intelligent personal assistants (IPAs), in multiparty conversation amongst a group of friends while they are socialising in a café. IPAs such as Siri or Google Now can be found on a large proportion of personal smartphones and tablets, and are promoted as ‘natural language’ interfaces. The question we pursue here is how they are actually drawn upon in conversational practice? In our work we examine the use of these IPAs in a mundane and common-place setting and employ an ethnomethodological perspective to draw out the character of the IPA-use in conversation. Additionally, we highlight a number of nuanced practicalities of their use in multi-party settings. By providing a depiction of the nature and methodical practice of their use, we are able to contribute our findings to the design of IPAs.
published_date 2017-02-25T19:58:18Z
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