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Conference Paper/Proceeding/Abstract 1180 views 450 downloads

"Do Animals Have Accents?": Talking with Agents in Multi-Party Conversation

Martin Porcheron, Joel E. Fischer, Sarah Sharples

CSCW '17: Proceedings of the 2017 ACM Conference on Computer Supported Cooperative Work and Social Computing, Pages: 207 - 219

Swansea University Author: Martin Porcheron

DOI (Published version): 10.1145/2998181.2998298

Abstract

In this paper we unpack the use of conversational agents, or so-called intelligent personal assistants (IPAs), in multiparty conversation amongst a group of friends while they are socialising in a café. IPAs such as Siri or Google Now can be found on a large proportion of personal smartphones and ta...

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Published in: CSCW '17: Proceedings of the 2017 ACM Conference on Computer Supported Cooperative Work and Social Computing
ISBN: 9781450343350
Published: New York, NY, USA Association for Computing Machinery (ACM) 2017
URI: https://cronfa.swan.ac.uk/Record/cronfa55710
first_indexed 2020-11-20T14:59:43Z
last_indexed 2025-07-11T04:12:55Z
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recordtype SURis
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spelling 2025-07-10T15:55:50.3130617 v2 55710 2020-11-20 "Do Animals Have Accents?": Talking with Agents in Multi-Party Conversation d9de398c04c0b443d547d455782d5de5 Martin Porcheron Martin Porcheron true false 2020-11-20 In this paper we unpack the use of conversational agents, or so-called intelligent personal assistants (IPAs), in multiparty conversation amongst a group of friends while they are socialising in a café. IPAs such as Siri or Google Now can be found on a large proportion of personal smartphones and tablets, and are promoted as ‘natural language’ interfaces. The question we pursue here is how they are actually drawn upon in conversational practice? In our work we examine the use of these IPAs in a mundane and common-place setting and employ an ethnomethodological perspective to draw out the character of the IPA-use in conversation. Additionally, we highlight a number of nuanced practicalities of their use in multi-party settings. By providing a depiction of the nature and methodical practice of their use, we are able to contribute our findings to the design of IPAs. Conference Paper/Proceeding/Abstract CSCW '17: Proceedings of the 2017 ACM Conference on Computer Supported Cooperative Work and Social Computing 207 219 Association for Computing Machinery (ACM) New York, NY, USA 9781450343350 conversational agents; intelligent personal assistants; mobile devices; smartphones; multi-party conversation; collocated interaction; ethnomethodology; conversation analysis 25 2 2017 2017-02-25 10.1145/2998181.2998298 COLLEGE NANME COLLEGE CODE Swansea University Not Required EPSRC grants EP/G037574/1, EP/G065802/1, EP/N014243/1 2025-07-10T15:55:50.3130617 2020-11-20T14:56:54.5944827 Faculty of Science and Engineering School of Mathematics and Computer Science - Computer Science Martin Porcheron 1 Joel E. Fischer 2 Sarah Sharples 3 55710__18712__b85650df469249ae929e306aaf1f83f2.pdf DoAnimalsHaveAccents.pdf 2020-11-20T14:59:30.9132844 Output 1283696 application/pdf Accepted Manuscript true true eng
title "Do Animals Have Accents?": Talking with Agents in Multi-Party Conversation
spellingShingle "Do Animals Have Accents?": Talking with Agents in Multi-Party Conversation
Martin Porcheron
title_short "Do Animals Have Accents?": Talking with Agents in Multi-Party Conversation
title_full "Do Animals Have Accents?": Talking with Agents in Multi-Party Conversation
title_fullStr "Do Animals Have Accents?": Talking with Agents in Multi-Party Conversation
title_full_unstemmed "Do Animals Have Accents?": Talking with Agents in Multi-Party Conversation
title_sort "Do Animals Have Accents?": Talking with Agents in Multi-Party Conversation
author_id_str_mv d9de398c04c0b443d547d455782d5de5
author_id_fullname_str_mv d9de398c04c0b443d547d455782d5de5_***_Martin Porcheron
author Martin Porcheron
author2 Martin Porcheron
Joel E. Fischer
Sarah Sharples
format Conference Paper/Proceeding/Abstract
container_title CSCW '17: Proceedings of the 2017 ACM Conference on Computer Supported Cooperative Work and Social Computing
container_start_page 207
publishDate 2017
institution Swansea University
isbn 9781450343350
doi_str_mv 10.1145/2998181.2998298
publisher Association for Computing Machinery (ACM)
college_str Faculty of Science and Engineering
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hierarchy_top_id facultyofscienceandengineering
hierarchy_top_title Faculty of Science and Engineering
hierarchy_parent_id facultyofscienceandengineering
hierarchy_parent_title Faculty of Science and Engineering
department_str School of Mathematics and Computer Science - Computer Science{{{_:::_}}}Faculty of Science and Engineering{{{_:::_}}}School of Mathematics and Computer Science - Computer Science
document_store_str 1
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description In this paper we unpack the use of conversational agents, or so-called intelligent personal assistants (IPAs), in multiparty conversation amongst a group of friends while they are socialising in a café. IPAs such as Siri or Google Now can be found on a large proportion of personal smartphones and tablets, and are promoted as ‘natural language’ interfaces. The question we pursue here is how they are actually drawn upon in conversational practice? In our work we examine the use of these IPAs in a mundane and common-place setting and employ an ethnomethodological perspective to draw out the character of the IPA-use in conversation. Additionally, we highlight a number of nuanced practicalities of their use in multi-party settings. By providing a depiction of the nature and methodical practice of their use, we are able to contribute our findings to the design of IPAs.
published_date 2017-02-25T04:51:55Z
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score 11.089407

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