Balancing Digital-By-Default with Inclusion: A Study of the Factors Influencing E-Inclusion in the UK

Al-Muwil, Ahlam; Weerakkody, Vishanth; El-haddadeh, Ramzi; Dwivedi, Yogesh

doi:10.1007/s10796-019-09914-0

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Balancing Digital-By-Default with Inclusion: A Study of the Factors Influencing E-Inclusion in the UK

Ahlam Al-Muwil, Vishanth Weerakkody, Ramzi El-haddadeh, Yogesh Dwivedi

Information Systems Frontiers, Volume: 21, Issue: 3, Pages: 635 - 659

Swansea University Author: Yogesh Dwivedi

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DOI (Published version): 10.1007/s10796-019-09914-0

Abstract

Digital inclusion research has been critically important in drawing an understanding of how policies, society, organisations, and information technologies can all come together within a national environment that aspires to be a digital nation. This research aims to examine the factors influencing e-...

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Published in:	Information Systems Frontiers
ISSN:	1387-3326 1572-9419
Published:	Springer Science and Business Media LLC 2019
Online Access:	Check full text
URI:	https://cronfa.swan.ac.uk/Record/cronfa50439
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first_indexed	2019-05-20T11:26:43Z
last_indexed	2023-01-11T14:26:54Z
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spelling	2022-10-26T12:11:35.3747794 v2 50439 2019-05-19 Balancing Digital-By-Default with Inclusion: A Study of the Factors Influencing E-Inclusion in the UK d154596e71b99ad1285563c8fdd373d7 0000-0002-5547-9990 Yogesh Dwivedi Yogesh Dwivedi true false 2019-05-19 BBU Digital inclusion research has been critically important in drawing an understanding of how policies, society, organisations, and information technologies can all come together within a national environment that aspires to be a digital nation. This research aims to examine the factors influencing e-Inclusion in the UK within a digital-by-default policy for government services. This study is pursued through combining the Decomposed Theory of Planned Behaviour (DTPB) with Use and Gratification Theory (U&G) and conducting a self-administered survey targeting 510 Internet users to study the level of citizens engagement with e-government services in the UK. By incorporating gratification, trust, risk and external factors (i.e. self-efficacy, accessibility, availability, affordability) within DTPB, the proposed model of e-Inclusion used in the paper demonstrates a considerable explanatory and predictive power and offers a frame of reference to study the acceptance and usage of e-government within a national context where nearly all government transactions are digital-by-default. The findings revealed six dimensions as key inhibitors for e-Inclusion, namely: demographic, economic, social, cultural, political, and infrastructural. Journal Article Information Systems Frontiers 21 3 635 659 Springer Science and Business Media LLC 1387-3326 1572-9419 E-inclusion; E-government; Digital-by-default; Government services; UK 15 6 2019 2019-06-15 10.1007/s10796-019-09914-0 COLLEGE NANME Business COLLEGE CODE BBU Swansea University 2022-10-26T12:11:35.3747794 2019-05-19T19:01:02.4860954 Faculty of Humanities and Social Sciences School of Management - Business Management Ahlam Al-Muwil 1 Vishanth Weerakkody 2 Ramzi El-haddadeh 3 Yogesh Dwivedi 0000-0002-5547-9990 4 0050439-19052019190414.pdf Al-Muwil2019_Article_BalancingDigital-By-DefaultWit.pdf 2019-05-19T19:04:14.1200000 Output 1115159 application/pdf Version of Record true Released under the terms of a Creative Commons Attribution 4.0 International License (CC-BY). true eng http://creativecommons.org/licenses/by/4.0/
title	Balancing Digital-By-Default with Inclusion: A Study of the Factors Influencing E-Inclusion in the UK
spellingShingle	Balancing Digital-By-Default with Inclusion: A Study of the Factors Influencing E-Inclusion in the UK Yogesh Dwivedi
title_short	Balancing Digital-By-Default with Inclusion: A Study of the Factors Influencing E-Inclusion in the UK
title_full	Balancing Digital-By-Default with Inclusion: A Study of the Factors Influencing E-Inclusion in the UK
title_fullStr	Balancing Digital-By-Default with Inclusion: A Study of the Factors Influencing E-Inclusion in the UK
title_full_unstemmed	Balancing Digital-By-Default with Inclusion: A Study of the Factors Influencing E-Inclusion in the UK
title_sort	Balancing Digital-By-Default with Inclusion: A Study of the Factors Influencing E-Inclusion in the UK
author_id_str_mv	d154596e71b99ad1285563c8fdd373d7
author_id_fullname_str_mv	d154596e71b99ad1285563c8fdd373d7_***_Yogesh Dwivedi
author	Yogesh Dwivedi
author2	Ahlam Al-Muwil Vishanth Weerakkody Ramzi El-haddadeh Yogesh Dwivedi
format	Journal article
container_title	Information Systems Frontiers
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description	Digital inclusion research has been critically important in drawing an understanding of how policies, society, organisations, and information technologies can all come together within a national environment that aspires to be a digital nation. This research aims to examine the factors influencing e-Inclusion in the UK within a digital-by-default policy for government services. This study is pursued through combining the Decomposed Theory of Planned Behaviour (DTPB) with Use and Gratification Theory (U&G) and conducting a self-administered survey targeting 510 Internet users to study the level of citizens engagement with e-government services in the UK. By incorporating gratification, trust, risk and external factors (i.e. self-efficacy, accessibility, availability, affordability) within DTPB, the proposed model of e-Inclusion used in the paper demonstrates a considerable explanatory and predictive power and offers a frame of reference to study the acceptance and usage of e-government within a national context where nearly all government transactions are digital-by-default. The findings revealed six dimensions as key inhibitors for e-Inclusion, namely: demographic, economic, social, cultural, political, and infrastructural.
published_date	2019-06-15T04:01:54Z
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Balancing Digital-By-Default with Inclusion: A Study of the Factors Influencing E-Inclusion in the UK

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