Journal article 881 views 995 downloads
Multichannel integration quality: A systematic review and agenda for future research
Tasnim M Taufique Hossain,
Shahriar Akter,
Uraiporn Kattiyapornpong,
Yogesh Dwivedi 
Journal of Retailing and Consumer Services, Volume: 49, Pages: 154 - 163
Swansea University Author:
Yogesh Dwivedi
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DOI (Published version): 10.1016/j.jretconser.2019.03.019
Abstract
Multichannel integration quality: A systematic review and agenda for future research
| Published in: | Journal of Retailing and Consumer Services |
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| ISSN: | 0969-6989 |
| Published: |
Elsevier BV
2019
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| Online Access: |
Check full text
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| URI: | https://cronfa.swan.ac.uk/Record/cronfa49763 |
| Tags: |
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| Keywords: |
Multichannel integration quality; Cross-channel retailing; Service quality; Multichannel system; Thematic analysis |
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| College: |
Faculty of Humanities and Social Sciences |
| Start Page: |
154 |
| End Page: |
163 |