Predicting the “helpfulness” of online consumer reviews

Journal article 1545 views 598 downloads

Jyoti Prakash Singh, Seda Irani, Nripendra Rana

, Yogesh Dwivedi, Sunil Saumya, Pradeep Kumar Roy

Journal of Business Research, Volume: 70, Pages: 346 - 355

Swansea University Authors: Nripendra Rana , Yogesh Dwivedi

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DOI (Published version): 10.1016/j.jbusres.2016.08.008

Published in:	Journal of Business Research
ISSN:	01482963
Published:	2017
Online Access:	Check full text
URI:	https://cronfa.swan.ac.uk/Record/cronfa29584

Keywords:	Online user reviews; Helpfulness; Product features; Text mining; Product ranking
College:	Faculty of Humanities and Social Sciences
Start Page:	346
End Page:	355