Rance, J., Snooks, H., Peconi, J., Munro, J., Cheung, W., & Williams, A. (2009). An evaluation of the appropriateness of advice and healthcare contacts made following calls to NHS Direct Wales. BMC Health Services Research, 9(1), p. 178. doi:10.1186/1472-6963-9-178

Rance, Jaynie, Helen Snooks, Julie Peconi, James Munro, Wai-Yee Cheung, and Anne Williams. "An Evaluation of the Appropriateness of Advice and Healthcare Contacts Made Following Calls to NHS Direct Wales." BMC Health Services Research 9, no. 1 (2009): 178.

Rance, Jaynie, et al. "An Evaluation of the Appropriateness of Advice and Healthcare Contacts Made Following Calls to NHS Direct Wales." BMC Health Services Research 9.1 (2009): 178.