Dwivedi, Y., Sinha, S. K., Mukhopadhyay, S., Upadhyay, P., Bhattacharyya, S., Paul, M., & Bhattacharyy, A. K. (2023). Challenges and opportunities in IT transformation of public service delivery: Case of India Post. Transforming Government: People, Process and Policy, 17(1), . doi:10.1108/tg-04-2022-0053

Dwivedi, Yogesh, Shekhar Kumar Sinha, Sandip Mukhopadhyay, Parijat Upadhyay, Subhajit Bhattacharyya, Manas Paul, and Amrita K. Bhattacharyy. "Challenges and Opportunities in IT Transformation of Public Service Delivery: Case of India Post." Transforming Government: People, Process and Policy 17, no. 1 (2023).

Dwivedi, Yogesh, et al. "Challenges and Opportunities in IT Transformation of Public Service Delivery: Case of India Post." Transforming Government: People, Process and Policy 17.1 (2023).