Kizgin, H., Baabdullah, A. M., Rana, N. P., Alalwan, A. A., Algharabat, R., & Al-Weshah, G. A. (2019). Toward a Conceptual Model for Examining the Role of Social Media on Social Customer Relationship Management (SCRM) System. Smart Working, Living and Organising, 533, pp. 102-109. doi:10.1007/978-3-030-04315-5_8

Kizgin, Hatice, Abdullah M. Baabdullah, Nripendra P. Rana, Ali Abdallah Alalwan, Raed Algharabat, and Ghazi A. Al-Weshah. "Toward a Conceptual Model for Examining the Role of Social Media On Social Customer Relationship Management (SCRM) System." Smart Working, Living and Organising 533 (2019): 102-109.

Kizgin, Hatice, et al. "Toward a Conceptual Model for Examining the Role of Social Media On Social Customer Relationship Management (SCRM) System." Smart Working, Living and Organising 533 (2019): 102-109.