Organ, K., Koenig-Lewis, N., & Palmer, A. (2015). The "ladder of engagement" - an empirical study of its link to loyalty. 48th Annual Conference of the Academy of Marketing.
Chicago Style CitationOrgan, Kate, Nicole Koenig-Lewis, and Adrian Palmer. "The "ladder of Engagement" - an Empirical Study of Its Link to Loyalty." 48th Annual Conference of the Academy of Marketing 2015.
MLA CitationOrgan, Kate, Nicole Koenig-Lewis, and Adrian Palmer. "The "ladder of Engagement" - an Empirical Study of Its Link to Loyalty." 48th Annual Conference of the Academy of Marketing 2015.
Warning: These citations may not always be 100% accurate.