Bortolotti, T., & Romano, P. (2012). ‘Lean first, then automate’: A framework for process improvement in pure service companies. A case study. Production Planning & Control, 23(7), pp. 513-522. doi:10.1080/09537287.2011.640040
Chicago Style CitationBortolotti, Thomas, and Pietro Romano. "‘Lean First, Then Automate’: A Framework for Process Improvement in Pure Service Companies. A Case Study." Production Planning & Control 23, no. 7 (2012): 513-522.
MLA CitationBortolotti, Thomas, and Pietro Romano. "‘Lean First, Then Automate’: A Framework for Process Improvement in Pure Service Companies. A Case Study." Production Planning & Control 23.7 (2012): 513-522.
Warning: These citations may not always be 100% accurate.