Rana, N., Dwivedi, Y., Williams, M., & Piercy, N. (2015). An extended DeLone and McLean's information system model for examining success of online public grievance redressal system in Indian context. International Journal of Indian Culture and Business Management, 10(3), p. 267. doi:10.1504/ijicbm.2015.068486

Rana, Nripendra, Yogesh Dwivedi, Michael Williams, and Niall Piercy. "An Extended DeLone and McLean's Information System Model for Examining Success of Online Public Grievance Redressal System in Indian Context." International Journal of Indian Culture and Business Management 10, no. 3 (2015): 267.

Rana, Nripendra, Yogesh Dwivedi, Michael Williams, and Niall Piercy. "An Extended DeLone and McLean's Information System Model for Examining Success of Online Public Grievance Redressal System in Indian Context." International Journal of Indian Culture and Business Management 10.3 (2015): 267.