Snooks, H., Kelly, M., Egbunike, J. N., Kinnersley, P., Hood, K., Owen-Jones, E., . . . Porter, A. (2010). Delays in response and triage times reduce patient satisfaction and enablement after using out-of-hours services. Family Practice, 27(6), pp. 652-663. doi:10.1093/fampra/cmq057

Snooks, Helen, et al. "Delays in Response and Triage Times Reduce Patient Satisfaction and Enablement After Using Out-of-hours Services." Family Practice 27, no. 6 (2010): 652-663.

Snooks, Helen, et al. "Delays in Response and Triage Times Reduce Patient Satisfaction and Enablement After Using Out-of-hours Services." Family Practice 27.6 (2010): 652-663.